Assistance

In case of request for technical assistance, please complete the following form and return it to us as indicated.
Click here to download the form.


Services avalaible:
INSTALLATIONS
They include the installation of the instruments at the customer’s site, in accordance with the instruction manuals and official suggestions for correct use.
REPAIRS
Restoration of the correct functioning of the instrumentation not working in our laboratories or at the customer’s site in quick times.
CONTRACT MAINTENANCE
Ordinary maintenance contracts of one or more years of preventive or insurance type, in relation to the customer’s needs, recommended to keep your instruments in an optimal and lasting state.
SETTINGS AND CERTIFICATIONS
Carried out according to procedures compliant with national and international standards such as ISO9000, GMP, GLP and using ACCREDIA, DKD, NIST certified standards. The results are documented in modules dictated by our procedures (this type of service is normally combined with contract maintenance).

CUSTOMER CARE
Our Customer Care is active from Monday to Friday and observes the following times:
9.00-12.00 / 14.00-17.00

For any complaints / returns / additions and / or replacement, please complete the pdf form and send it completed in all its parts.

Phone 059 808111 – Fax 059 8081115
customer@exactaoptech.com